Invoice in your mailbox

We send our invoices by email. You receive your invoice in PDF format at the email address you have given us. You can also receive your invoices in XML format: if you require this, please contact us by r This email address is being protected from spambots. You need JavaScript enabled to view it..

It is important that you make sure the email address you have entered is correct. If the email address changes, please do not forget to notify us..

Help, my mail is not arriving!

In some cases, the email may not arrive. You should check the following:

  • • Is the email address we have set for you correct?  
    If not, please inform us of the correct email address.
  • • Has the email been blocked by your server/provider’s spam filter?
    Whitelist our domain.
  • • Has the email been blocked by the "junk email" setting in your email client (Outlook)?
    Set our domain as a safe sender.
  • • If all these settings are correct and you are still not receiving email from us, please notify us of an alternative email address.
  • • If the problem persists, ask your system administrator to help you solve it.

In practice, the solutions shown above are nearly always effective as the email is being held up somewhere between Internet and your PC.

We hope that this information helps you solve the problem.